Access your account via the page: my account and click on one order to see its details. The order status will be updated in the following order, and you will receive an email each time it is updated:. - Payment Accepted: the order is validated and wi
Orders placed in "guest" mode go through the following stages, and you will receive an email each time there is an update:. - Payment Accepted: the order has been validated and will be prepared shortly. - Dispatched: the order has been dispatched. Th
As a first step, check the junk mail in your inbox. To avoid receiving our emails in your junk mail, add the [email protected] email address to your address book. For orders placed with a customer account, you can also consult your order hi
You can create a customer area at any time, before finalising your order or during your order. Go to the login page: My customer area. If you do not have a customer area, click on "Don't have an account? Sign up". To place your first order, you need
If you have forgotten your password, please renew it by clicking on Forgot your password? on the Customer Area page. You will receive a link by email to reset your password. If you do not receive this message, please contact Customer Services via the
Receive La Maison Les Néréides newsletter, so you can keep up to date with all our news, new products and offers. It is possible to subscribe when ordering online, this option will be offered before the end of the order. You can also sign up via the