The order tracking link has been sent to you by email, to the e-mail address you gave when you ordered online. For customers who have an account, you can track the progress of your order, from preparation to dispatch, via your account. Log in to your
Despite all the care we take in preparing orders and the quality control we carry out before each item is packed, it is possible, in exceptional cases, that a mistake is made or that a piece of jewellery has a defect. In this eventuality, we invite y
If you have not received your order and have noticed a delay on the delivery, please contact us as soon as possible. We invite you to contact our Customer Service via the Contact Us page. The customer service team will provide you with a rapid soluti
Once you have placed your order online and received the various confirmation emails, it is no longer possible to modify or cancel your order. We therefore invite you to contact our Customer Services via the Contact Us page as soon as possible to requ
To get your invoice, you can contact our customer service. The Customer Service is available via the Contact Us page or on the 01 80 50 51 01, from Monday to Thursday from 9.30am to 1pm and from 2pm to 5pm and on Friday from 9.30am to 1pm and from 2
La Maison Les Néréides complies with the General Data Protection Regulation set by the European Union. All Internet users with a customer account can access their personal space at any time and give or withhold their consent to the use of their perso