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Return and refund

How do I return my order?

In accordance with national and European legislation protecting online consumers, you have 30 days from the date of receipt of your order to cancel your order without having to justify your decision. For any return request, the Customer is invited to

How long does it take to return an order, and at what cost?

Returns are free on all orders with some exceptions. Please note that for orders outside France, the European Union, the United Kingdom and Ireland, return costs may apply and will be deducted from the refund/voucher. Simply print the return slip, st

How long does it take to receive a refund?

The partial or total refund of your order will be made via the method of payment used for the online purchase. La Maison Les Néréides undertakes to reimburse each order as soon as the return parcel is received. The reimbursement transfer is therefore